Privacy Policy

Introduction

Teamora ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our multi-agent AI automation platform at https://teamora.ai (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Information You Provide to Us:

• Account Information: Name, email address, company name
• Billing Information: Billing address, payment method details (processed by Stripe)
• Profile Information: Any additional information you choose to provide
• Communications: Messages you send to us for support or feedback

Information We Collect Automatically:

• Usage Data: How you interact with our Services, workflows created, AI agents used, features accessed
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, including access times, pages viewed, errors, and other usage information
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

AI and Workflow Data:

• AI Interactions: Prompts, inputs, and outputs from AI agents and workflows
• Workflow Content: Templates used, automations created, integration connections
• Generated Content: Content created by AI agents during your use of the Services
• Credit Usage: Tracking of credit consumption and billing usage

Third-Party Integration Data:

When you connect third-party services to our platform, we may receive:

• Integration Credentials: API keys, tokens, or other authentication information
• Connected Data: Data from connected services necessary to perform automations
• Metadata: Information about your connected accounts and permissions

How We Use Your Information

We use your personal information for the following purposes:

Service Provision:

• Provide and operate our multi-agent AI automation platform
• Process and execute your AI workflows and automations
• Manage your account and subscription
• Process payments and track credit usage
• Provide customer support and respond to inquiries

Service Improvement:

• Analyze usage patterns to improve our Services
• Develop new features and functionality
• Monitor and analyze trends and usage
• Conduct research and development

Communication:

• Send you service-related notifications and updates
• Respond to your comments, questions, and requests
• Send marketing communications (with your consent)
• Provide information about new features or services

Legal and Security:

• Comply with legal obligations and regulations
• Protect against fraud, security threats, and abuse
• Enforce our Terms of Service
• Protect our rights and the rights of others

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers:

We work with third-party companies to provide our Services:

• Payment Processing: Stripe (for billing and payments)

Integration Partners:

When you connect third-party services, we may share necessary data with those services to enable automation functionality.

Legal Requirements:

We may disclose your information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government investigations
• Protecting our rights and safety
• Preventing fraud or security threats

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Specific Retention Periods:

• Account Data: Retained while your account is active, plus 30 days after deletion
• Billing Data: Retained for 7 years for tax and accounting purposes
• Usage Logs: Retained for 90 days for security and analytics
• AI Interaction Data: Retained for 30 days unless deleted by user
• Support Communications: Retained for 2 years

When data is no longer needed, we securely delete or anonymize it.

Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights regarding your personal data:

Access and Portability:

• Right to Access: Request a copy of your personal data
• Right to Data Portability: Receive your data in a portable format

Correction and Deletion:

• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data

Processing Control:

• Right to Restrict Processing: Limit how we process your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

Exercising Your Rights:

To exercise these rights, contact us at info@teamora.ai. We will respond within 30 days of receiving your request.

Note: Some rights may be limited by legal obligations or legitimate business interests.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@teamora.ai

For GDPR-related inquiries, please include "GDPR Request" in your subject line.